How to Submit a Claim

Step 1: Open the Claim Page

Go to the Submit Order Claim page on the website.

Step 2: Enter Your Email Address

In the field labeled "Enter your email," type your registered email address. This is important because all claim updates and confirmations will be sent to this email.

Step 3: Enter Your Order Number

In the next field labeled "Enter Order Number," type your order number exactly as it appears on your invoice or confirmation email. Make sure there are no typing errors.

Step 4: Submit the Form

Once both fields are filled in, click the "SUBMIT" button. Your claim will be submitted for review, and you will receive a confirmation message or email shortly after.

Step 5: After Clicking Submit

You will be taken to the claim details page.

Step 6: Select the Product

Select the product you want to claim by ticking the small checkbox in the Select column next to that product. If needed, change the Claim Quantity to the number of items you are claiming.

Step 7: Write the Reason for Your Claim

Click the Reason box (marked with *) and type a short, clear reason. For example: "Wrong size," "Item damaged," or "Missing parts."

Step 8: Upload Images (Required)

Click Choose Files or Insert image under Upload images and pick one or more photos that show the problem. These images are required—you will not be able to submit the claim without at least one image.

Good photos include clear close-ups of damage, packaging, and any label or defect.

Step 9: Submit the Claim

Click the Claim order button to send your claim.

Step 10: Check Confirmation

After submitting, you should see a confirmation or the claim status (for example, "Pending"). Keep a note of the order/claim number and your uploaded images.